FAQs
Wondering how HVAC service works, what to expect, or how we can help? You’re in the right place.
General HVAC Questions
We proudly serve homeowners and small businesses across Western Pennsylvania, including communities such as Monroeville, Murrysville, Plum, Penn Hills, Irwin, North Huntingdon, Export, Harrison City, and nearby areas. If you are unsure whether you are in our service area, give us a call and we will let you know right away.
Yes. Hoffner Heating & Air Conditioning is fully licensed and insured to perform HVAC installations, repairs, and maintenance in Pennsylvania. Our licensing and insurance protect you, your property, and our team on every job.
Yes. We offer 24/7 emergency HVAC service for urgent no-heat, no-cool, and system failure situations. If your furnace or air conditioner stops working during extreme temperatures, you can call us any time and we will work to get a technician out as quickly as possible.
Hoffner Heating & Air focuses on honest, solution-based recommendations instead of high-pressure sales. With decades of experience in Western Pennsylvania, we design right-sized systems for your home, show up when we say we will, protect your home while we work, and stand behind our installations and repairs. Our goal is long-term relationships, not one-time transactions.
Yes. We provide free, no-obligation estimates for new heating and cooling systems. During your estimate, we assess your home, discuss your comfort goals and budget, and then present options so you can choose what works best for your situation.
We install high-quality HVAC equipment and service all major brands of furnaces, air conditioners, heat pumps, and ductless systems. If you are not sure whether we work on your brand, just share the model information or a photo of the unit and we will confirm it for you.
Yes. We offer financing options for qualifying HVAC installations and system replacements, subject to credit approval. Flexible payment plans can help spread out the cost of a new system so you can upgrade your comfort without paying everything up front.
Response times depend on the time of day and seasonal demand, but in most cases we can provide same-day or next-day service for true heating and cooling emergencies. When you call, our team will let you know the earliest available appointment and keep you updated on your technician’s arrival window.
Yes. Our technicians are trained HVAC professionals, and we carefully vet the people we send into your home. We also invest in ongoing training so our team stays current on new equipment, best practices, and local code requirements.
Accordion ContentYes. We offer HVAC maintenance memberships that include scheduled tune-ups, priority service, and discounts on repairs and accessories. Regular maintenance helps prevent breakdowns, keeps your system running efficiently, and can extend the life of your heating and cooling equipment.
Safety & Troubleshooting FAQs
A carbon monoxide detector going off is a serious safety warning. It may indicate a problem with your furnace, fireplace, or another fuel-burning appliance, or it may be a detector issue. Leave the home, call your gas company or emergency services if you suspect a leak, and contact us to inspect your heating equipment before using it again.
A tripping breaker can be caused by electrical issues, a failing compressor, a short circuit, or an overloaded circuit. Do not repeatedly reset the breaker. Instead, schedule service so we can inspect your air conditioner and wiring and correct the underlying issue.
Before calling for service, check that your thermostat is set to the correct mode, the temperature is set properly, the furnace or AC switch is on, the breaker has not tripped, and your air filter is not severely clogged. If everything looks normal and the system still is not working, it is time to schedule a professional diagnosis.
If your home feels humid with the AC running, the system may be oversized, short-cycling, low on refrigerant, or not draining properly. In some cases, you may also benefit from a dedicated dehumidifier. We can evaluate your system and recommend solutions to improve comfort and humidity control.
Loud banging, screeching, grinding, or metal-on-metal noises are a sign of a problem and running the system may cause further damage. It is best to turn the system off and schedule service so we can find and fix the issue safely.